Terms & Conditions
This page contains the terms & conditions. Please read these terms & conditions carefully before ordering any products from us. You should understand that by ordering any of our products, you agree to be bound by these terms & conditions.
No other terms or changes to the terms & conditions shall be binding unless agreed in writing signed by us.
All personal information you provide us with or that we obtain will be handled responsibly. The personal information you provide will be used to make your ketubah, to ensure deliveries to you. The information you provide in your ketubah order form is only available to Ketubah-Arts.com and will not be shared with other third parties.
Events outside Ketubah-Arts's control, which are not reasonably foreseeable, shall be considered force majeure, meaning that Ketubah-Arts is released from the obligations to fulfill contractual agreements. Example of such events are government action or omission, new or amended legislation, conflict, embargo, fire or flood, sabotage, accident, war, natural disasters, strikes or lack of delivery from suppliers. The force majeure also includes government decisions that affect the market negatively and products, for example, restrictions, warnings, ban, etc.
All products remain Ketubah-Arts property until full payment is made. The price applicable is that set at the date on which you place your order, not including any additional services later requested. Shipping costs and payment fees are recognized before confirming the purchase. If you are under 18 years old you must have parents' permission to buy from Ketubah-Arts.com.
All transfers conducted through Ketubah-Arts.com are handled and transacted through third party dedicated gateways to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption. Please read the terms & conditions for the payment gateway choosen for the transaction as they are responsible for the transactions made.
The first type of cookie commonly used is "Session Cookies". During the time you visit the website, our web server assigns your browser a unique identifier string so as not to confuse you with other visitors. A "Session Cookie" is never stored permanently on your computer and disappears when you close your browser. To use Ketubah-Arts.com without troubles you need to have cookies enabled.
The second type of cookie saves a file permanently on your computer. This type of cookie is used to track how visitors move around on the website. This is only used to offer visitors better services and support. The text files can be deleted. Ketubah-Arts.com uses this type of cookie to keep track of your shopping cart and to keep statistics of our visitors. The information stored on your computer is only a unique number, without any connection to personal information.
Please note that local charges (sales tax, customs duty) may apply, depending on your region and local customs duties. These charges are the customer's own responsibility and expense. Sales tax will be collected for orders shipped to New York.
Clients are given the opportunity to review text proofs before the ketubah is created. Once approved, the text will be the final version of the text, and the ketubah will be created with the language as it is written. If you notice a revision to the text after you have given your approval, there will be a $50 fee for the ketubah to be recreated.
Requests for text changes should be made as one complete response to the Text Proof. The changes must be given in written form - no phone corrections are accepted. If clients send additional revisions after approving the proof, there will be a $10 fee per request after the initial list of corrections. A revised proof will be emailed to the client.
There will be an $80 fee to change fonts after the visual proofs are produced, or to change any design element such as color, or to change from one design to another.
Ketubah-Arts provides multiple opportunities to review proofs, make corrections, and ensure that your ketubah is perfect. No ketubah is printed without client approval.
Clients are responsible for their own proofreading. If text and visual proofs are both approved by the clients and go to print, but an error is later found, reprints may only be obtained at cost and are not guaranteed to arrive by any specified date.
If both text and visual proofs have been supplied and approved, any errors found after printing are the responsibility of the client. Therefore, reprints are only made at the expense of the client.
Corrections are included in the cost, but are limited to minor text corrections and do not include re-writes or rephrasing any portion of the text, redesigning, or other editing changes.
Review your proofs carefully!
If for some reason you need to order an additional copy of your ketubah, you may do so for personal use only (no resale or reuse), if your ketubah file is still available (no guarantees on long term storage). I will need your ketubah design name and number or at least the name of the person who originally placed the order (see useful add-ons for a list of print costs).
You may also order a reprint if you want to use a different material - if you order canvas and find that you don't like it, and would rather have paper, for instance.
There are no refunds on personalized ketubot once they are printed.
If you need to cancel your order for any reason, cancellations are accepted up until you approve the final proof. You will receive an 70% of the total purchase refunded during the text proofing stage and a 50% refund after text approval. After you have received your previews/visual proofs, the refund is 25% of the total purchase (The deductions pay for 3rd party costs and labor to date).
Every effort will be made to get your ketubah to you in time for your wedding.
In most cases, your ketubah will arrive within 5-10 business days of your order. However, because clients or their agents are responsible for reviewing materials and responding in a timely fashion, delivery by a specified date is not guaranteed.
If the ketubah is ordered less than three weeks or 21 days before a wedding. Ketubah-Arts does not guarantee arrival of a ketubah in time for a wedding.
All art and text contains intellectual property. Purchase of any item does not include a transfer of the right to reproduce or reuse in whole or in part any aspect of the product unless specifically stated (such as clip art collections or text licenses). This includes reproduction of any element of the art for personal use, even for wedding related items (programs, decorative additions, stationery, invitations).
Photographs taken of the art as part of documenting the wedding or to document its value for insurance are considered fair use.
Ketubah-Arts reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice. At the event of when a product is sold out, Ketubah-Arts has the right to cancel the order and refund any amount paid in the best way. Ketubah-Arts shall also notify the customer of equivalent replacement products if available.
All enquiries: Ginny@Ketubah-Arts.com